Computer glitch slows Fort Valley State University aid | News
For almost a month, students at Fort Valley State University couldn't accept financial aid. There was a problem with the system the school uses to process it and that problem was solved Thursday night.
Senior Christopher Conwell and other students said they're used to financial aid issues. "It's never been awarded to me on time. It's always been slow and late. But when it comes, it comes, so you just get used to it," said Conwell.
In early July, Banner, the system the school uses to manage financial aid, wasn't working due to a glitch. For several weeks the school said it worked with technicians to fix it. Spokeswoman Pamela Berry-Johnson said students can normally accept financial aid by July 15th.
"There's nothing wrong with the software, it's just a matter of you having an upgrade and you find out whoops there's something that didn't connect and we had to figure out quickly what was going on and fix it," said Berry-Johnson.
Students got a letter making them aware, but that didn't make them feel much better. "My initial reaction was, you know, man, OK, here's something else," said Ariel Hill, Student Government Association president.
Hill said people were contacting her worried. "They're asking me about moving in, was it gonna affect my meal plan? Am I gonna be able to eat?" she said.
Fort Valley said it fixed the issue Thursday evening and students could finally accept the funds. Hill, who also relies on loans to buy things like books, found out her loans were posted during the interview.
Berry-Johnson said the school recognizes it's had past issues with financial aid but wants to turn that around. She said President Ivelaw Griffith plans to speak with students and staff on how to do that.
Other schools statewide use the Banner system. Georgia College and State University said they also had a problem with Banner this summer. The school told 13WMAZ the problem was due to hardware and not connected to Fort Valley's problems.
Classes at Fort Valley State University begin August 18th.